Whether you are travelling in Europe or enjoying the company of your family back home,
if you need our help or have any suggestions for our service at any time, please feel free to contact us. Our customer service hotline:
Bereich C, 2. Etage, Lurgiallee 6-8
60439 Frankfurt am Main
Germany
Land line +49 (0) 69/3486717-12
Service Hours : Monday to Friday
09:00 - 18:00 (UTC+01:00)
Optics Valley Headquarters International
Wuhan Hongshan District Guanshan Ave
China 430073
Land line +86 (027) 8705 0855
Service Hours : Monday to Friday
09:00 - 18:00 (UTC+8:00)
If you have any questions during the tax refunding process or have any suggestions for our service, feel free to leave us a message.
We will contact you as soon as we receive the message.
If this is your first time to apply for a tax refund and have questions not yet answered, we recommend that you take a look at the Practical Information we cordially provided for you first.
Do’s and don’ts during the tax refund process, tips of using Alipay account, customs requirement details… everything can be found in our Practical Information. Such information will help ease your tax refund process.